Call Queue Mgr


4.4 ( 8554 ratings )
Économie et entreprise Utilitaires
Développeur RIIS LLC
Libre

Call Queue Mgr for Broadsofts Call Center is an application for call center supervisors to receive real-time performance metrics on their iPhones. This application allows supervisors to view color-coded indicators of agent statistics and Call Center Queue (CCQ) metrics. Supervisors can also dynamically respond to changing situations in a CCQ from anywhere by changing the status of their agents via their mobile device.