Call Queue Mgr app for iPhone and iPad


4.4 ( 8554 ratings )
Business Utilities
Developer: RIIS LLC
Free
Current version: 1.6, last update: 7 years ago
First release : 03 Jan 2013
App size: 2.17 Mb

Call Queue Mgr for Broadsofts Call Center is an application for call center supervisors to receive real-time performance metrics on their iPhones. This application allows supervisors to view color-coded indicators of agent statistics and Call Center Queue (CCQ) metrics. Supervisors can also dynamically respond to changing situations in a CCQ from anywhere by changing the status of their agents via their mobile device.